Bonheur Pet Atelier custom pet attire uniquely for each individual. Once your order is placed, our artisans carefully analyze your size data and create a personalized pattern. Using this pattern, the fabric is meticulously laid out and cut. The next step involves a skilled craftsman who stitches the garment, adds details, and completes the finishing touches. After this detailed process, the clothes are prepared for packing. Our commitment is to ensure the clothes align precisely with the size you specified.

As with all handcrafted items, the production timeline for custom clothing requires additional time. We diligently strive to achieve the fastest possible turnaround. We share in your excitement for your new wardrobe! The production typically spans 1-2 weeks. Some products might take longer due to the complications of the design.

Your uniquely crafted garments are not just clothes; they're one-of-a-kind creations meant to be treasured and enjoyed for years. Here are some practical care guidelines:

For most products from Bonheur Pet Atelier, it's recommended to wash gently by hand or perform spots cleaning. Avoid using a standard washing machine or dryer, as they may be too harsh and cause the details to become loose or fall off.

Dry cleaning is generally a safe option too for cleaning the clothes.

Wondering how to dry the clothes?

• Air drying: Lay the clothes flat on a clean, dry towel or hang them on a line in a shady spot. Don't put them in direct sunlight, as it can make the colors fade. Reshape the clothes gently, making sure any folds or seams are in the right place. Let them dry completely before touching or putting them away.
• Steaming: If you need to get rid of wrinkles, use a fabric steamer. Hold it a bit away from the clothes and move it up and down gently. Be careful not to put the steamer too close to beads and other small details, as too much heat can harm them.

Shipping normally takes 7-14 days depends on your region/country. For detail info please visit our shipping policy

Given the customized nature of our products and our commitment to preventing cross-infection among pets, we regret to inform you that we cannot accept returns or exchanges, and all sales are considered final. Nonetheless, in the event that you receive a defective product, we kindly request that you notify us within 7 days from the date of receiving your order to initiate the process for a replacement. For detail info, please visit our refund policy